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Government Services

Service Canada Community Outreach and Liaison Service (COLS)

The Community Outreach and Liaison Service (COLS) extends the reach of Service Canada by visiting communities across Canada, especially those with limited access to in-person offices. COLS builds relationships with community organizations and partners to connect people — including persons with disabilities, seniors, newcomers, youth and those who cannot easily travel to an office or use online or phone services — with Government of Canada programs, services and benefits. It offers information sessions, application clinics, kiosks at community events, and a Service Referral Initiative for at-risk individuals.

· National FreeVirtual

Contact & details

Phone

1-800-622-6232 (1-800 O-Canada)

Website

www.canada.ca/en/employment-social-development/services/community-outreach-liaison-service.html

Service area

Canada (National)

Cost

Free

Languages

English, French

Services offered

Information on Service Canada programs and how to access them (SIN, EI, Canadian Dental Care Plan, Canada Disability Benefit, CPP/OAS, retirement planning, Indigenous programs, services for seniors/persons with disabilities/newcomers, Job Bank, youth programs, apprenticeship grants); application clinics; information sessions; kiosks at community events; Service Referral Initiative for at-risk individuals; responsive outreach for communities affected by emergencies.

Who is eligible

People across Canada who may have difficulty accessing Service Canada services online or by phone or who cannot travel to an office, including persons with disabilities, seniors, youth, newcomers and temporary foreign workers; community organizations can also request outreach activities.

Referral requirements

Community organizations submit a regional request form; a Service Canada representative contacts the organization within 5 business days.

Age groups served

All ages

Last verified August 18, 2026

Next recommended step

See which disability benefits you may qualify for based on your situation.

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Accessible Compass is an independent guide — we are not a government agency and do not process applications or approve benefits. We provide general information only, not legal, medical, or financial advice. Program rules may change. Always confirm with official government sources.